Terms & Conditions
It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.
Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.
Charges for services to be provided by Lilyflair Web are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 60 days. Lilyflair Web reserves the right to alter or decline to provide a quotation after expiry of the 60 days.
Unless agreed otherwise with the Client, all website design services require an advance payment of a minimum of twenty (20) percent of the project quotation total before the work is supplied to the Client for review. The remaining eighty (80) percent of the project quotation total is due upon completion of the work, within 24 hours of upload to the web server or release of materials.
Payment for services is due by cheque or bank transfer. Cheques should be made payable to Laura Ellis and sent to Lilyflair.
3. Client Review
Lilyflair Web will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Lilyflair Web otherwise within five (5) days of the date the materials are made available to the Client.
4. Turnaround Time and Content Control
Lilyflair Web will install and publicly post or supply the Client’s website by the date agreed with the Client upon Lilyflair Web receiving initial payment, unless a delay is specifically requested by the Client and agreed by Lilyflair Web.
In return, the Client agrees to delegate a single individual as a primary contact to aid Lilyflair Web with progressing the commission in a satisfactory and expedient manner.
During the project, Lilyflair Web will require the Client to provide website content; text, images, movies and sound files. All such content will be made available through a shared Dropbox folder created by Lilyflair Web.
5. Failure to provide required website content
Lilyflair Web is a small business; to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.
This is why we ask that you provide all the required information within the time frame agreed at project commencement. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%.
If you agree to provide us with the required information and subsequently fail to do within the agreed timeframe, we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.
NOTE: Text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this.
Invoices will be provided by Lilyflair Web upon completion but before publishing the live website. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of one and one-half percent (1.5%) or £30 per month of the total amount due.
7. Additional Expenses during Development
The Client agrees to reimburse Lilyflair Web for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography etc. All images provided by Lilyflair Web will be subject to a charge of £10.00 per image.
8. Travel Expenses
The price quoted assumes that any face to face meetings will take place at the Lilyflair offices. Travel within 10 miles of TN6 2TL is included as part of the quote. Any travel outside of this area will be charged at 50 pence per mile.
9. Web Browsers
Lilyflair Web makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer 8 & 9, Google Chrome, etc.). The Client agrees that Lilyflair Web cannot guarantee correct functionality with all browser software across different operating systems. Lilyflair Web can not guarantee support for legacy browsers such as Internet Explorer 6 or 7.
Lilyflair Web cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client. As such, Lilyflair Web reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.
Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on Lilyflair Web’s Web space, Lilyflair Web will, at its discretion, remove all such material from its web space. Lilyflair Web is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Cheques returned for insufficient funds will be assessed a return charge of £25 and the Client’s account will immediately be considered to be in default until full payment is received. Clients with accounts in default agree to pay Lilyflair Web reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Lilyflair Web in enforcing these Terms and Conditions.
Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days.
All Lilyflair Web services may be used for lawful purposes only. You agree to indemnify and hold Lilyflair Web harmless from any claims resulting from your use of our service that damages you or any other party.
The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Lilyflair Web the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Lilyflair Web permission and rights for use of the same and agrees to indemnify and hold harmless Lilyflair Web from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. Evidence of permissions and authorities may be requested.
14. Standard Media Delivery
Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format (via e-mail or Dropbox) and that all photographs and other graphics will be provided physically in high quality suitable for use electronically in .gif, .jpeg or .png format. Although every reasonable attempt shall be made by Lilyflair Web to return to the Client any images or printed material provided for use in creation of the Client’s website, such return cannot be guaranteed.
15. Design Credit
A link to Lilyflair Web will appear in either small type or by a small graphic at the bottom of the Client’s website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. The Client also agrees that the website developed for the Client may be presented in Lilyflair Web’s portfolio.
16. Access Requirements
If the Client’s website is to be installed on a third-party server, Lilyflair Web must be granted temporary read/write access to the Client’s storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.
17. Post-Placement Alterations
Lilyflair Web cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.
18. Domain Names
Lilyflair Web may purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Lilyflair Web. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.
These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.
20. Governing Law
This Agreement shall be governed by English Law.
Lilyflair Web hereby excludes itself, its Employees and or Agents from all and any liability from:
- Loss or damage caused by any inaccuracy;
- Loss or damage caused by omission;
- Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
- Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.
The entire liability of Lilyflair Web to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.
In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid.
23. Ongoing Support
In most cases Lilyflair Web will be available for ongoing support after a new website is launched. This support may take the form of (although is not limited to) email, phone conversation or changes and/or updates to the website once live. You will be charged £40 per hour for this service.
Last updated – July 2017